Touch Note Reviews

The prices and costs at TouchNote vary depending on the number of credits purchased. Credits start at $9.95 for 5 credits ($1.99 per credit), but buying in bulk, such as 90 credits, reduces the cost to an average of $1.67 each. There is also an option for a TouchNote Premium membership, which is beneficial for those who regularly send out postcards each month. Membership costs differ based on the chosen plan and local currency, and it includes benefits like monthly credit allowance, free printing and postage, premium designs, and personalization perks such as custom stamps and unique artwork.

Touchnote.com offers a variety of personalized cards and services that cater to different occasions. The popular products include postcards, greeting cards, and gifts that customers can personalize with their own photos or choose from a range of designs. Users can send these cards for various events such as birthdays, anniversaries, Mother's Day, and more. The service is known for its ease of use, allowing customers to create and send cards quickly, often with worldwide postage included. Additionally, Touchnote provides features like a text generator and the option to include a handwritten message, making the cards more personal and special. Customers can also save on purchases by using credit packs, which offer discounts on bulk buys. The platform is accessible via a mobile app, which simplifies the process of uploading photos and tracking orders.

Touchnote.com accepts a variety of payment methods for its services. Customers can use major credit cards such as Visa and Mastercard, as well as PayPal for transactions. Additionally, the platform offers a unique system of credits which can be purchased and used instead of traditional payment methods for a quicker checkout process. These credits can be bought through the app or the website and are used to pay for orders, with different products like postcards and greeting cards requiring a set number of credits. Managing payment methods is straightforward and can be done directly from the Touchnote app, where users can link new payment methods or update existing ones for future purchases.

TouchNote's return policy and shipping policy are designed to ensure customer satisfaction and service efficiency. Orders are processed with the aim to print and post within 1 hour during business hours or on the next working day otherwise. In terms of returns, if customers are not satisfied with their purchase, they are encouraged to contact the TouchNote support team for assistance. The order history feature on the website and app allows customers to track the progress of their orders, including confirmation of receipt, processing, printing, and shipping stages. For any issues with orders, such as delays or errors, customers should reach out to the support team via the provided contact methods. The policies emphasize promptness in order handling and a commitment to resolving any concerns regarding the products or delivery.

Credit card transactions on Touchnote.com are secured through encryption and handled by Braintree, a reputable payment processing service. When customers enter their payment details, they are sent via a secure, encrypted message to Braintree, which processes each payment on behalf of Touchnote. For added security, Touchnote only stores the last four digits of customers' payment card numbers, ensuring that full credit and debit card numbers, expiry dates, and security codes are not at risk. Furthermore, if customers have set up Apple Pay or Google Pay on their devices, their card details will be managed by those services, providing an additional layer of security.